Thanks for that Alan.
It sounds like yet another case where the manufacturer would have been well advised to "come clean" about the problems as soon as they became apparent. All they have to do is communicate
... is that too much to ask? Well yes, apparently it is.
That, and listen to their customers, that is (and I bet
that's something they would swear they already do, in spadefuls)!
Why do we (in healthcare) suffer so much of this nonsense? Can you imagine the likes of BMW, Sony, Microsoft even, hoping to get away with ... well, let's just call it "misleading" their customers in such fashion?
I won't go further by suggesting "the answer" here ... I'm sure everyone can work it out for themselves.
Short memories, eh? Anyone remember a pump called the Colleague
... different manufacturer, but a similar sorry saga