Hi,

I recently posted requesting comments on open source CMMS (post #43687) but after some investigation/developements we might be considering the purchase of the above stated system.
We have had an onsite presentation, and access to the hosted demo site, and on the whole we're quite impressed. Can anyone comment postively, or negatively, on Medusa?

Thanks,
Martin

SoftPro was an exhibitor at the recent seminar, but unfortuately I missed out on chatting with them.

All I know is that they are a Swedish company whose website is currently down (or so it would seem)!

... minutes later ... OK, it's up again now!

Hi Geoff,

Yes, he did mention the recent seminar.

Apparently, Medusa is currently running at the following hospitals - North Bristol, Nottingham University, Basildon and Thurrock, Royal United Bath and Cardiff Hospital. Ive had some very positive comment from Basildon and Thurrock. Outwith the UK they have Medusa running in ~140 sites.

Not that I want this thread to go too off topic but I would be interested to hear of any close alternatives to Medusa as well.

Thanks,
Martin

Hi,

Given the limited response to Softpro Medusa can anyone recommend an alternative solution?

Thanks,
Martin

Hi,

We use HP's Service Centre which, I have to say, is excellent, at least from a users point of view (can't speak for the IT guys who control/customise it). The reporting function and detail allowed as well as the ability to programme PM actions works for me !!

Not open source I'll grant you but....

See here for some info.

Hi Dave,

Thanks for the recommendation. I wasnt aware that HP had such a system. On first inspection it does appear to be worth investigating further.

It seems to be very biased towards IT equipment however. How well does this integrate into a medical equipment environment? I take it the system has a fully customisable front end interface to allow these modifications?

From the brief list of current customers I suspect this system is likely to be more expensive than the others mentioned?

Can you suggest a UK point of contact from HP?

Many thanks for your time.

Martin

Hi Martin,

Can't say I have ever looked at it in it's "virgin" form but only as adapted by our IT guys for use in the biomed environment. That being said, I guess equipment is equipment.

I do think it is a a very powerful tool. It has great abilities in scheduling, asset management (inc integration of the ECRI models tables), repair job logging and tracking, client web interface, quoting, orders, etc, etc , etc. We also use it to do things like time sheets, expenses, leave, and all of that HR/pay office stuff. The reporting (via Crystal Reports) and search functions are, for me as a manager, a dream (and no, I'm not a HP sales rep !!).

I have, in the last two weeks, been through two external audits at client hospitals. When I take the auditors through what we do via SC, they are, frankly, stunned. I can walk into any audit in full confidence that we have a system that works, really works.

Perhaps the one weakness that I could state is that we run a separate programme for doing the logging of PM data but, A/ this is linked in the background so the data is shared and B/ because it is necessary to have the PM programme available while not "logged in" so that data can be entered while on the wards etc.

With the combination of these two systems we are able to run paperless (there are no filing cabinets in our office !!)

It's from HP so I don't imagine it's low cost or anything but "ya gets what ya pays for"

Dave

... especially when stuff comes free of charge!

Hi Dave,


Again, thanks for your detailed input.

You seem quite impressed with SC and I can see why. My only concern at present is this comment regarding PM data. Im not entirely sure why you have chosen to use the third party programme for this. Is this a weakness in SC or a workflow issue?

Thanks,
Martin

This is true and to be honest opensource would be my preferred choice. After trialling some of the mentioned solutions i'm convinced that 80% of the functionality can be obtained from opensource systems i've used. This additional cost is of course partially justified due to the ongoing developement and support you wouldnt get from opensource. Its easy to underestimate the time required to administrate/configure/bugfix opensource software and of course time for these duties is minimal...

Thanks,
Martin