I couldn't agree more there, Graham.

But this is nothing new ... the UK has always appeared "down at heel", strewn with litter (not to mention
chavs and all the rest), and generally in need of a lick of fresh paint. Who knows, maybe that's part of its "charm" that supposedly attracts so many tourists from overseas.
And as for "helpful and friendly" ... well, I guess that's asking a bit much of staff who can't speak English!
Meanwhile, I can't help but wonder why you haven't mentioned the armed police? Such a warm, comforting welcome, surely?
As I may have mentioned a couple of times in the past, if you look upon the UK as a Third World country, and expect the same level of "standards", then you won't be too disappointed. That's what I do!
And it's not likely to get any better now, is it? The "excuse" (for poor service, and all the rest) for at least the next five years will surely be:- "government cuts"!
