I checked with tech marketing, and they said that this error code indicates a failure of the Ethernet background check. The “H” in the monitor column indicates that the monitor performed a hot-start due to the failed background check. There are 3 possibilities:
A. If this monitor is connected to a network, it could be a network misconfiguration
B. If this monitor is connected to a network, it could be a problem with the local Ethernet port on the wall, or patching
C. It could be a failure of the monitor mainboard
To troubleshoot, the entire error log file (extracted as XML via the IntelliVue Support Tool) is required. However, if you don’t have access to a support tool, you can do the following troubleshooting:
To exclude A: if there are other monitors on the network showing the same behavior, it could be A. If this is the only monitor with this issue, A could be excluded.
To exclude B: Unmount this monitor and put another one in place (same model, with the same SW revision and configuration), and connect it to the network. If that monitor exhibits the same behavior, the problem is B.
If you exclude both A and B, then the problem is C, and the mainboard needs to be replaced.
Chandana Samaranayake MD
Chandana Samaranayake is an employee of Philips Healthcare.
All comments made on this forum are made on a personal capacity, and do not necessarily represent the views of my employer.
As per FDA guidelines on on-line communication, please note that the Intended Use of a Philips IntelliVue product is as stated in the Instructions for Use document.