EBME Forums Forums Management Medical Equipment Management KPI - Key Performance Indicators

Hi John
that is a well thought-out list, that could be used to help improve resources for management of medical devices.

Even internal departments need KPI's. How else do the powers that be know you are providing a beneficial service.

If it did go out to tender, the PFI should be expected to work to the same KPI's as the in-house ebme. In theory, if the in-house ebme dept. is functioning correctly, a PFI would not be able to take over because they need to make a profit.

Without the threat of external forces, complacency will set in - bound to.

Don't tell me that your department has escaped producing reports for the last n years!

And (even if you have), surely even the dullards "upstairs" would notice if the doctors and nurses started to complain that all the kit wasn't working?


Not if your department is well led (and I sincerely hope that it is).

That was what I was trying to say in the previous paragraph.

Lets face it apart from your own standards and professionalism, what else drives you to do a better job?

... sometimes it is the hope that some poor soul may gain some relief from their suffering.

Hi there!

Key - In your area of responsibilities or if you run a ebme, what is key to you and the department? It varies from department to department.

Performance - Positive output and direction towards achieving greater results.

Indicator - Magic number gets smaller and smaller or can be the other way round depending what it takes us to perform well.

Surely John Sandham has already given the clues:-

1) You list headings about what the department does (the Keys).

2) You set (and seek agreement on) your targets ... how many PM’s, etc. (Indicators).

3) You measure and report on how closely the targets were met (Performance).

Once again, it's no more than what well-organized techs have been doing for years!

Yes you are right for all these years where well-organised tech are doing except for the only different approach of putting it on rated scale now.

Yes, "our" stuff gets passed on to the Baboons, who "re-package" it (most likely using all those nice "latest technology" PC's that I, and the other taxpayers, keep buying for them to appear intelligent with), and then send it back (with "bullet" points, naturally, and in this week's font) with demands that the biomeds not only meet the targets (it's a pity it's not them, the Baboons), but present the information in some way never imagined by any of the computer systems yet devised to manage maintenance work.

The good news is that "they" won't be in post much longer, but the bad news is that every day even more Baboons emerge to take their place!

I guess this is the facts of life and we have to take it or leave it so long as it satisfies our urge to do more meaningful work.

Cheers!