EBME Forums Forums Maintenance Technical Assistance welch allyn 52000

I solve the problem really easy with the software, thanks for your help, especially to Mr. Paul Jones who had the patience for read my mails and help me with this work.

Thanks a lot!

I solve the problem really easy with the software, thanks for your help, especially to Mr. Paul Jones who had the patience for read my mails and help me with this work.

Thanks a lot!

Great to hear you've got it sorted!

Paul.

Although I normally recoil at this sort of "me too" post ...

... perhaps enough time has passed since the last post for me to enquire if anyone can help out with the PC software required.

We have a few of these units with one of our Charity Group customers, all afflicted with the aforementioned "CO2 Error", unfortunately.

Hi Geoff,
Not 100% sure if this will work with the older units but here it is:

http://www.welchallyn.com/promotions/services/serviceTool/WelchAllynServiceTool-1.0.1.1.zip

Cheers
Ed

Wow, wot a whoppa!

Thanks for that, Ed ... we can but try.

OK ... had a go with that one.

It calls up the Welch Allyn Service Tool version 1.0.1.1.

I was able to get in just the once using the default User ID (whatever that was - see below) and <blank> for the password. But when I tried a second time, the User ID had er, disappeared. Bah! [but wait ... see below*]

If anyone else has a go (and be warned, it takes a while to download, and - possibly - a bit of fiddling about to install successfully), please make a note of that original User ID and let me know!

@Ed ... it looks like WAST 1.0 is for USB-equipped kit only. Make that Mini-B USB, in fact. And/or remote fault diagnosis and such gee whizz stuff as that. Which is all very well when (if) it works, as we know! As we also know, the old 52000 has a 9-pin D-shell (male) serial connector. And I should imagine that the software mentioned in the 52000 manual is a bit more straightforward (older) than the one mentioned above (the one you linked to). Someone on here will have it, inshallah.

* A little later:- good news! It's ADMIN (see the Manual)!

OK ... enough of this playing around ... a cup of tea, then back to work!

Hi Geoff

The Welch Allyn Service Tool is for new devices, such as the Connex VSM.


As you said it supports some “gee whizz” stuff, such as remote support and trouble shooting. Delivery of software options, updates and upgrades.

Details are on our web site; http://www.welchallyn.com/promotions/services/serviceTool.htm

Thanks for that, Jonathan.

As you may imagine, I only get involved with the "older stuff" myself these days (thankfully, that is).

Having got hold of the Vital Signs Repair Software 3.00 from our good friend Jonathan (and then found the appropriate 9-pin "straight" serial cable), I'm happy to report success in clearing the CO2 error.

The monitor needs to be in "Detailed Test Mode" (Start+Cancel during power up) and then pressing the Review button brings CAL up in the Systolic window. The idea is then to follow the Calibrate | Manometer procedure from the software menu.

I am now wondering if we can get away with an abbreviated procedure for clearing the CO2 error (which I believe may be a "popular" condition in these aging monitors). That is, can we (or at least, I) just run the first step (auto-zero) to clear the error without having to step through the full calibration procedure?

Why am I suggesting this seemingly lazy approach? So the CO2 error may be cleared without the need for a syringe and pressure gauge (or whatever). Just as long, of course, as a laptop with a 9-pin serial D-shell connector and straight serial cable are at hand.