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Joined: Aug 2000
Posts: 300
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Joined: Aug 2000
Posts: 300
Are all aware that Philips Healthcare are utilsing 3rd party contractors for service/repair functions to our medical devices?

Hugo being one of them, Veritek is another, are there more that others are aware of?

I have persistently discussed this matter with Philips Healthcare and in relation to Medical Devices Management, including risks. From a risk perspective we need to be informed as to whom is carrying out work on our medical devices, their training, qualifications, experience, etc.

I do not just mean training on the product, I take that as it should be; more to the point 'engineering training'.

At the technical evaluation stage and clinical trials of medical devices from this company, they do not specify that they utilise 3rd party contractors.

As previously mentioned in the forum by me, service spares/assemblies are often refurbished (second hand at least) and with only a 90 day warranty. This is in the small print of delivery notes; BioMeds do not have a service history for sub-assemblies/assemblies supplied via this route and they are not cheap.

Have any of you discussed 3rd party contractor utilisation with Philips Healthcare or are you all turning a blind eye to it? Philips tell me that I am the only one with these concerns, how unusual!

Feedback please.


Jim Gavin EBME Manager
The Countess of Chester Hospital NHS Trust

Jim Gavin
Joined: Feb 2004
Posts: 14,361
Likes: 25
Super Hero
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Super Hero
Joined: Feb 2004
Posts: 14,361
Likes: 25

Sounds like you need another question added to the famous PPQ form, Jim. smile

But what sort of kit are we talking about here? Surely the "answer" is to support it in-house (that is, yourselves).

And, if the kit needs special resources (as in the case of x-ray units and so forth), why not lobby the NHS to get its finger out and get engineering services properly structured on a Regional basis (with second-, and third-, line workshops, and specialist engineers travelling around; plus a central technical training school and all the rest).

I have never understood how (and why) such a large user of "high-tech" kit has managed to get away with not having a properly organised tech support structure. frown

Moderated by  DaveC in Oz, RoJo 

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