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Airvo 2 failures
#73460 27/06/18 2:25 PM
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Hi Techys
We have had the F&P Airvo high flow Oxygen devices here at Royal London for a number of years now. During that time we have had several replaced under their 'goodwill' scheme because the displays went so dim you could not see them. Recently we have had another fail because of the alarm sounder failed. This unit was one that replaced a display failure a year or more before. They have now asked for us to pay for a new unit at a cost of around £1700, which I feel is a bit much. Why they cant just fit a new sounder at a cost of under £10 I don't know.
Is this happening to your units?
It would appear that these units are not designed to be serviced or repaired, but I'm sure that not many people will want to fork out for new units if a minor failure occurs.

Interested to hear other peoples experience.
Regards

Richard


Richard Aldridge
Lead Technologist
Adult Critical care unit
Royal London Hospital
Whitechapel Road
London E1 1BB
Tel 0203 59 40302
Re: Airvo 2 failures
brompton #73477 13/07/18 10:47 AM
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Hi Richard,

Many thanks for getting in touch, we are happy we could explain and discuss this with you in person.

Kind regards
F&P

Re: Airvo 2 failures
brompton #73479 13/07/18 12:51 PM
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Huw Online Content
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Customer care email address.

[Linked Image]

Re: Airvo 2 failures
brompton #73494 19/07/18 6:29 AM
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Hi Richard, so what did they have to say for themselves? We have a similar situation here in Australia where no parts are available and the units have to be sent away to be repaired or replaced.

Dave


Thoughts and information provided on this forum are mine and mine alone and do not necessarily reflect the policy of NSW Health. They may also be complete bollocks!!
Re: Airvo 2 failures
brompton #73500 23/07/18 2:50 PM
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Hi Dave They have sent me a replacement unit FOC but on the understanding that it has no warranty. You can see that they have sent a tweet, but I don't use twitter. My telephone number was on my original message, so they could have contacted me.
We have another one now that has a problem with the connection to the circuit. It will be interesting to see what the outcome of that one is. We have quite a few of these units here and I'm wondering how long they are going to last.
Regards

Richard


Richard Aldridge
Lead Technologist
Adult Critical care unit
Royal London Hospital
Whitechapel Road
London E1 1BB
Tel 0203 59 40302
Re: Airvo 2 failures
brompton #73558 27/08/18 12:27 AM
Joined: Jun 2001
Posts: 246
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Had the same and minor failures are just changed for a new unit, not very good under the weee perspective and lesson learnt from this so to check the support and what the terms are.
We have had multiple out of box screen failures.


ERRATIC MEANS STATIC SO BE ERRATIC AND NOT STATIC
WE ARE ALL IN THE NHS AND THIS IS
"ERRATIC AND STATIC"
Re: Airvo 2 failures
brompton #74445 06/08/19 6:16 PM
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A year on whats the situation, we are now experiencing failures at the 5 year mark F&P say scrap the device.

Re: Airvo 2 failures
brompton #74453 07/08/19 9:04 PM
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We have had a lot of display failures, any that fail are scrapped and replaced with a new airvo with the upgraded display, the company recognise this is a common fault so will do a deal.

Re: Airvo 2 failures
brompton #74457 09/08/19 3:32 PM
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We have had a few failures, and in the past they have been happy to replace them ,once within the warranty period along with a three month or so grace period.Outside of this period they have had to be condemned as they provide no parts or offers for a repair .

It is quite disappointing as they are all just dropping like flies with no help from the company outside of the warranty period.

Re: Airvo 2 failures
brompton #74592 02/10/19 12:50 PM
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Exactly the same here, we've had a couple of dim displays and no solution. A real shame as a simple replacement part wouldn't be too hard to replace.

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