Home Articles Downloads Forum Products Services Seminar Contact
Previous Thread
Next Thread
Print Thread
Rate Thread
Anyone else having problems with S.P.L. Elektronik #73809
Joined: Jun 2018
Posts: 2
Leicester
B
Burnden Offline OP
Newbie
Burnden  Offline OP
Newbie
B

Joined: Jun 2018
Posts: 2
Leicester
Hello all

We had a DP300 Multi-function tester, I say had, we do still own it, but sent it back to the manufacturer 6 months ago. They are currently refusing to return it because another NHS Trust still owes them money from February.


Is anyone else having similar problems?

Re: Anyone else having problems with S.P.L. Elektronik [Re: Burnden] #73811
Joined: Feb 2004
Posts: 13,604
the path less trodden
Geoff Hannis Offline
Super Hero
Geoff Hannis  Offline
Super Hero

Joined: Feb 2004
Posts: 13,604
the path less trodden

Have they completed their work for you? Have they presented an invoice? What do their Terms and Conditions say? think

Otherwise, doesn't your Trust have lawyers? frown

Meanwhile, although their kit looks very nice - and their range is pretty extensive - I wondering why you (or your Trust) went down that route?

Re: Anyone else having problems with S.P.L. Elektronik [Re: Burnden] #73817
Joined: Jun 2018
Posts: 2
Leicester
B
Burnden Offline OP
Newbie
Burnden  Offline OP
Newbie
B

Joined: Jun 2018
Posts: 2
Leicester
Hi Geoff

I believe they have completed the work and sent us an invoice. Usually we expect the goods to be delivered before payment is authorised, however they seem to expect payment before they release it. They haven't just sent us the invoice for our equipment, but for some bought back in February by another Trust.

Currently payments are still kicking around our bit, partly 'cos it's not been delivered yet, partly 'cos it's in Euros and partly 'cos we're NHS and everything takes time. I guess it might go to the lawyers eventually.

We went with this 'cos one of my colleagues decided it would be ideal for things he checks- I know there are alternatives, but he got it on loan then organised the purchase (from a 3rd party supplier- just to add to the confusion). As the person charged with monitoring the equipment we use for checking patient applied equipment- I get to clear up the mess when things go wrong. So I'm used to dealing with various suppliers, but this is the first time I've met this situation. I was wondering if this is just this firm, or if we've been unlucky or maybe the start of a trend.

Re: Anyone else having problems with S.P.L. Elektronik [Re: Burnden] #73818
Joined: Feb 2004
Posts: 13,604
the path less trodden
Geoff Hannis Offline
Super Hero
Geoff Hannis  Offline
Super Hero

Joined: Feb 2004
Posts: 13,604
the path less trodden

Originally Posted by Burnden

I get to clear up the mess when things go wrong.


Sounds like the Story of My Life (the abbreviated version, that is). frown

But I guess what we're all wondering is:- is your colleague still around? think

Meanwhile, being billed for someone else's costs sounds a bit off; has anyone contacted the company to query this? A simple mistake, surely?

I don't blame them for expecting payment before returning the kit, by the way. I expect they may have been caught out in the past!

Re: Anyone else having problems with S.P.L. Elektronik [Re: Burnden] #73819
Joined: Feb 2004
Posts: 13,604
the path less trodden
Geoff Hannis Offline
Super Hero
Geoff Hannis  Offline
Super Hero

Joined: Feb 2004
Posts: 13,604
the path less trodden

Originally Posted by Burnden

... ideal for things he checks ...


Maybe that was because he can generate some nice outputs using Actimed. smile

See the DP-300 datasheet.

By the way, those modular (rack-mounting?) units look interesting.


Moderated by  DaveC in Oz, KM, RoJo 

Who's Online Now
5 registered members (Roma, Huw, Dustcap, meelika, 1 invisible), 641 guests, and 32 spiders.
Key: Admin, Global Mod, Mod
Forum Statistics
Forums25
Topics10,306
Posts69,976
Members9,298
Most Online1,391
Mar 26th, 2018
Powered by UBB.threads™ PHP Forum Software 7.6.2