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Philips IE33 Ultrasound sys #22573
Joined: Sep 2003
Posts: 5
NHS
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delmary Offline OP
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delmary  Offline OP
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Joined: Sep 2003
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NHS
We've got six IE33 systems (18-24mths old) and unfortunately had alot of problems with them. Problems include: Patient data becoming corrupted (resulting in patients having to be re-scanned), systems crashing on a regular basis and tracker ball failures. Anyone else had similar experiences??

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Re: Philips IE33 Ultrasound sys [Re: delmary] #34203
Joined: May 2004
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Freeman Hospital
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Gerry Offline
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Gerry  Offline
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Freeman Hospital
We have four Philips IE33 systems all purchased in March 2008. Every one of them has failed with various faults - hanging up, going into sleep mode, crashing and trackerball.
We also have an number of IU22 systems that have had a number of keyboard/console problems ie sticky keys.

Re: Philips IE33 Ultrasound sys [Re: delmary] #57343
Joined: Mar 2011
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CalmedBiomed Offline
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open the user interface and clean the keyboard with alcohol pad (under the keys) . open the track ball and clean it. if you lose the patient data, probably the storage HDD has problem. There are 3 hard disk drives in iE33 and iU22. One of them is for OS and software which is connected to the Host computer. The patient data stores inside other ones. Creat a backup from information then replace the HDD. If the system is slow or crashing and frezing all the time the OS and software need to be reinstalled. You have to get the software directly from Philips. For installing the software you need the Bios's password.
* The OS of these ultrasounds is Win XP.

Re: Philips IE33 Ultrasound sys [Re: CalmedBiomed] #58950
Joined: Feb 2004
Posts: 13,732
the path less trodden
Geoff Hannis Offline
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Geoff Hannis  Offline
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First of all ... a belated welcome to the forum. smile

That's all good stuff ... but what causes all those problems, do you reckon?

My guess is that the units don't get closed down properly, or the power cable (cord) gets yanked, or some such thing. Both equally daft, not to mention careless.

After all, I believe that Win XP is reasonably resilient. I'm not sure if it's as tough as Win 2000 ... but it's not as though it's really doing much here, is it? It just needs to be closed down with a bit of care!

But how to overcome all that? Am I right in assuming that there's no built-in UPS?

Maybe the real solution here is:-

1) Some way of disabling the main on/off switch
2) Hanging a UPS off the cart!

Of course, what is really needed is a ROM-based operating system (you know:- "instant on", no need to boot from disk, and good stuff like that) ... but I can't see that happening these days (unfortunately).

@Gerry: as recently mentioned elsewhere, sticky keys and tracker balls are almost always due to "sticky fingers" (that is, gel on the operator's paws)!

Re: Philips IE33 Ultrasound sys [Re: delmary] #74240
Joined: Feb 2004
Posts: 13,732
the path less trodden
Geoff Hannis Offline
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Geoff Hannis  Offline
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I have received a plea for help from a member of the forum who has cleared a fault on an IE33 by swapping out the control panel with one from an old machine. So far, so good, then. smile

But now he faces the problem of needing to calibrate the touch screens. For this he needs to log on as Admin - but doesn't have the password. And it's not written on sticky tape somewhere inside the machine, apparently (or should that be:- unusually?).

Does anyone have any words of comfort I can pass on to this guy? think

Re: Philips IE33 Ultrasound sys [Re: Geoff Hannis] #74241
Joined: Oct 2006
Posts: 171
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Malcolm Offline
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Malcolm  Offline
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I can supply a service manual for the IE33 / 22 series, if that would help, however I believe the password needs to be generated by Mr Philips using the machines serial number, it's also a use once pw that resets after you log out.

service manual does not contain passwords.

Re: Philips IE33 Ultrasound sys [Re: Malcolm] #74243
Joined: Feb 2004
Posts: 13,732
the path less trodden
Geoff Hannis Offline
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Geoff Hannis  Offline
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Joined: Feb 2004
Posts: 13,732
the path less trodden

Thanks for that, Malcolm. smile

I've alerted the guy to this thread, so I'll leave it to him to contact you directly if need be.

Meanwhile, I'm wondering if he could now get away with repairing the (hardware) fault on the original board, and bunging it back in. think

Re: Philips IE33 Ultrasound sys [Re: delmary] #74246
Joined: Jan 2005
Posts: 12
wales
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service engineer Offline
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service engineer  Offline
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Joined: Jan 2005
Posts: 12
wales
Hi All,

Please get in touch with me if you need any specific help with your Iu22 or Ie33. It maybe a good idea to replace the Harddrives (D to F Carts - have 3 HDDS and G or R have one only) and reload the software if your systems keep get corrupt databases.
For your sticky key problem it is possible to purchase a kit from Philips, to replace each key. However this is a long winded process and would advise doing this unless you have plenty of time and patience.
If I can be of any further assistance with any ultrasound problem please get in touch - Danelismedical@gmail.com

Re: Philips IE33 Ultrasound sys [Re: service engineer] #74248
Joined: Feb 2004
Posts: 13,732
the path less trodden
Geoff Hannis Offline
Super Hero
Geoff Hannis  Offline
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Joined: Feb 2004
Posts: 13,732
the path less trodden

Apart from "serious abuse" by the user (not powering down in a dignified manner, and what-have-you), I have never really got to grips with why service engineers always want to replace the drives, reload the software etc..

After all, hard-drives on PCs (even when heavily used) usually last as long as the machine itself. Even the physically smaller drives in laptops are generally pretty robust.

With PCs there are software tools that can (and do) repair corrupted filing systems, databases and so forth. Even good old ChkDsk is generally worth a go. So surely there must be a way of running (applying) such remedies on ultrasound units?

Lastly, when replacing hard-drives (and almost anything else these days, it seems) and reloading software (if you have it to hand), we are back to the usual problem:- the Passwords, Config Keys etc..

What we really need is some "knowledge" about how the passwords are derived, or a universal (or default) password; or even better, a method of circumventing them altogether. smile

Re: Philips IE33 Ultrasound sys [Re: delmary] #74255
Joined: Feb 2008
Posts: 3
clydebank, scotland
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MGB Offline
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MGB  Offline
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Joined: Feb 2008
Posts: 3
clydebank, scotland
We had 5 of these units from 2008 - 2018 and they had about as many issues as any other ultrasound.

We did find that we had to archive the studies off and perform a database reset every quater which seemed to iron out almost all of the image managment issues you are describing.

Side note: the system performs a ChkDsk operation when not shut down properly, this is indicated on startup by an orange rather than a blue progress bar.

Hope this helps!

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