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Re: **Spare Parts Refusal** [Re: Mithrandir] #74326 06/07/19 4:03 PM
Joined: Feb 2004
Posts: 13,843
Geoff Hannis Offline
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Maybe the "special rule" was the threat to buy from the competition next time! whistle

Re: **Spare Parts Refusal** [Re: mattpope697] #74336 08/07/19 11:55 AM
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Posts: 1,768
John Sandham Offline
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Always worthwhile considering buying from the competition, not just to get spare parts and free training, but they may actually have better kit. It all boils down to specifying that supply of technical training and spare parts is part of the overall deal. You could also threaten to take them off your approved suppliers list (if you have that mechanism)


Be Proactive and reactive.
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