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Re: Pressure Relief Mattresses [Re: Charlie A] #74529 03/09/19 3:42 PM
Joined: May 2011
Posts: 15
iozzie Offline
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Joined: May 2011
Posts: 15
We have Direct Healthcare Mercury Advance Pump and Mattress from 2016 so maybe v2!!????

We initially had no issues but then we started getting noisy pumps just before end of year 1
Upon receiving the service reports we noticed they all came back with a faulty internal elbow on the compressor.

The company we deal with gave great customer service and eventually agreed to upgrade all the elbows and perform a PM. The upgrade to the elbow and the PM was proving to be too time consuming so they decided to change the compressor including upgrades to the elbow.

Since then just under a year since the change of the compressor we are again getting noisy pumps this time the returning service reports are stating rust on the compressor....


I will be contacting the company this week so I will keep you all posted.

The problem we have is we had somebody agree to these pumps who came from a non clinical / non engineering background

Last edited by iozzie; 03/09/19 3:43 PM.
Re: Pressure Relief Mattresses [Re: iozzie] #74530 03/09/19 4:31 PM
Joined: Feb 2004
Posts: 13,862
Geoff Hannis Offline
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Joined: Feb 2004
Posts: 13,862

Originally Posted by iozzie

The problem we have is we had somebody agree to these pumps who came from a non clinical / non engineering background


Don't leave us hanging there, Mate ... what background did they come from then? smile

PS: the service manual looks OK (and is available on line).

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