Stu
We have the same problem. We regularly get more apologies than people. I would like to think it is because the service is so good they feel they do not need to come. The truth is normally that they are understaffed, and do not have enough time. Try phoning up the day before, that generally increases numbers. Our user group includes general managers, me, the supplies manager and risk manager.
Our minutes go to all general managers and director of facilities.
I would say it is slow but successful. Things happen ...........eventually.
