As I understand things, one of the definitions of a “quality system” is one that "fully meets the customer’s requirements”. Welcome to the forum Tim. I’m heartened to hear that your hospital actually has an Equipment Co-ordinator in the Theatres (and yours certainly sounds like the correct approach). So let’s hear from more of you Equipment Co-ordinators, then. What service are you looking for from the biomeds (and what kind of a service are you getting at the moment)?
It seems like I hear the “…I’m here to treat patients” cry every day, too. Frankly I regard it as somewhat trite (see my comments elsewhere about “emotional blackmail”!). With that sort of flippant attitude, nothing is ever going to get better, is it? One quick question – when budgets are “over-spent”, where does the extra money actually come from?
And, I don’t see why there should be arguments about billing (bottom line is, if they don’t want to pay, then they don’t get the service next time – just as in the “real world” that everyone else has to function in). I stress that it’s all about getting the hospital departments to take responsibility for their equipment assets (whilst realising, of course, that some of our Brethren who sit at management level would never let that happen, as they see that as being firmly within their own “empires”).
