I wonder if anybody can help us with a relevent job profile. We have a lady in our office who manages our service contracts, mans our helpdesk, keeps track of our financial position for the manager and has specialist knowledge of our administrative procedures and our computer database and is fluent with our directorate's specialised terminology. She has currently been graded as a secretary.

Can anybody help???
Does anybody else have a person in this position and what have they been graded?