Geoff, I DO mean regardless of availability - Any corrective job over 5 days is a stat buster. More than often these are as a result of external pressures.
I disagree with you about the suction pump scenario, if its broken it should be fixed and there should be no slackness on our part. We only make exceptions to the rule under two circumstances 1) If the repair is a 5 minute fix i.e NIBP cuffs, SPO2, user error and 2) If this is a piece of high risk clinical equipment in very short supply i.e. Vent, Defib.
PM - PM is also used as a statistic but not a KPI. We are always on top of the PPM i.e zero backlog therefore what is more important is the actual statistical numbers that we have performed that month rather than how many are outstanding (nil) or how behind we are (not).
Chris - Looking at the worse case if you have zero manpower you still have to keep repair time down to 5 days - YES. If necessary we would on a sliding scale drop some other factors of our work.
I think therefore for my department, turn around time is the perfect KPI.
We cannot improve our PM system as it is fully effective, however the procedures and controls in place brought on by ‘managing’ the 5 day turn-around have improved our KPI’s and made us progressively more aware of them.
Last edited by Joe Emmerson; 06/12/08 10:07 AM.
