EBME Forums Forums Management Medical Equipment Management Scope of Services (Medical Devices Management)

Wondered if anyone had a formal scope of services as an outline for their Department that they would be willing to share? Either via PM e-mail or in open discussion.

I am currently reviewing what we provide as a service to the Trust and do not want to fall into the shoe-horn that 'We only fix and repair Medical Equipment'.

The scope my Department operates under is broad but this is not fully documented, we provide a comprehensive Medical Devices Management service.

I do need some detail if possible rather than basic comments:

1. [Procurement advice and support] (Ensuring compliance with CQC 11, R16)
----> (1a) Selection of product
---------> (1a1) writing technical specifications based on clinical needs in order to ensure that potential suppliers provide devices are fit for purpose and meet all legislative requirements
--> (1b) Trials and evaluation
--> (1c) Purchase

etc

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Repair and maintenance, obviously being one of those sections/services offered.
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Under current financial climate, speculative tendering is rife.

People often worry about the repair and maintenance being outsourced by private companies. Most of us do much more than that and I feel that it should be documented and made available for those dark times when we need to justify the cost of the services we provide.

If a 3rd party then wishes to tender for business then it can easily be determined what exactly they are tendering for (MD management or just MD maintenance).

I can at the moment take leisurely time to document such activities as I know the questions will eventually come to my department much as they will come to yours. I am happy with the range of services we offer to the Trust and the level at which they are being provided.

Those looking towards the Department in a position of less knowledge may only see staff as ‘Engineers’ rather than services. Especially where EBME often fall under or have roots from the Estates services who offer a differing range of services.

Less staff to an EBME department does not only mean less repairs, servicing but also has an impact on the range and quality of ‘OTHER’ services we provide. Those ‘OTHER’ services being equally important through providing legal compliance and risk reduction by other methods.

Anyway.... any help would be welcome whether it be tender specs, QA policy, scopes of services etc.

Cheers
Joe