Geoff - Limited Resources is the common ground I guess – Yes I am fixated on User Errors , that is largest risk with respect to patient safety in my opinion.

The Action Code : get NPF accepted as a reportable metric just like “falls” are for example , get educators to focus repeat in-service training on those issues ( most of which can be addressed by referring to the troubleshooting guide) , remeasure NPF ( see the NAMDET link for closed loop diagram )

Yes , this will have no impact the pm frequency of a device . ( but it might make biomeds more assertive )