You keep using the word "calibration". Is this a term that the "auditors" are using ... and is it the
only word they are using?
Who
are these people ... and what confidence is there that they understand the engineering support and maintenance ("technical support") of in-service medical equipment?
And ... are these auditors happy with the
status quo ... the performance of the "outsource contractor"?
If they are not, and that's the reason your hospital is reforming its approach to tech support, then surely they should be able to "cut you a bit of slack" (that is, not only afford you a long enough period to get up to speed, but also offer a few clues about how to proceed).
In short, we can only offer advice on here if we have a reasonable idea of what it is you are trying to do, together with a few clues as to what your problems actually are.
