It is now almost exclusively Medicines related, and the once handy telephone directory thing that let you call a real person who KNEW what you were on about has of course disappeared.
The only way to communicate is to email using the contact method that is for reporting new incidents. This triggers an automated email that has a really confusing message seemingly telling you that all communications are confidential and that you therefore cannot even enquire about your own incident report! It is insane... And they don't get back to you either.
