Have you got a PAQ/PPQ for the device? If so, does it say that manuals are available?

I won't mention the company's name but I've had equipment replaced outside of warranty because the PPQ said manuals and spares were available - but it turned out neither could be supplied.

As suggested above, we try to make sure manuals/training to access manuals, are included as part of the purchase process. Doesn't help though when departments go out and buy equipment and just dump it at your door.

A man may fight for many things. His country, his friends, his principles, the glistening tear on the cheek of a golden child. But personally, I'd mud-wrestle my own mother for a ton of cash, an amusing clock and a sack of French porn.