That’s a nice distinction, Robert. But have you ever encountered, within the NHS, a tech being “forced” by his boss to do something he wasn’t comfortable doing? The managers that I’ve come across have never been that, shall we say, confident (mores the pity, I might add)!
Of course, it is always possible to be confident, but not competent (what you meant by “know-it-alls”, I guess). What we want is both, a tech who is both competent and confident (and that goes for managers too)!
