EBME Forums Forums Maintenance Technical Assistance Reynolds Medical Cardio-Navigator system

Eddie
I have just gone into the Spacelabs website and posted the following message.
CAN I SUGGEST THAT YOU GO INTO THE WEBSITE
https://www.ebme.co.uk/forums/ubbthreads.php/topics/32960/Reynolds_Medical_Cardio_Naviga#Post32960 AND RESPOND TO EDDIE IN JEDDAH !!
In the event of proable failure,
Their UK good guy and he is good, is Steve Elms, Technical manager.
Tel 0845 6017 224 or Fax 0845 601 7225. He may be able to point you in the right direction

I think spacelabs already have Geoff! Now if BAE or Raytheon (both here with me!) where covering this kit things would be fine! But fortunately they stick to what they know!

Eddie

Graham, thanks so much! I will give him a call!

Thanks Mate

Eddie

Spacelabs. All the clues are there, Mate (but you may need to eat a bit of "pie" when you speak with Steve). Ha, Ha.

Hi Eddie

I have sent you a PM containing some information about the problem you were having with Cardionavigator, along with some contact details that may help in the future.

Cheers Kanku and Roger, it is the weekend here now but I will email you guys probably asking for a recovery procedure in case we face the same problem again! Sorry for the negative thread but we had a clinic down for a full week whilst waiting for Al-Jeel to assist! Again if I can deal with you guys in the future I would be very grateful! We are also interested in remote Internet support if you provide it!

Kind regards

Eddie

OK, a quick update and acknowledgment here!

Once you get around the Space-labs "Firewall" The Techs and their support for Cardionavigator is simply excellent! Thanks guys!

Eddie

Perhaps they have been "following events" on this thread?

PS: can we assume that you're not referring here to the local agent?

Maybe, but I don't believe the techs are at fault at all! Its their front door that was well hidden!

Ed

PS I am definitely NOT talking about the local agent! With correct guidance from the above I was able to rebuild the system in around 20 Min's. The local agent took 3 weeks and still left it unstable! Suppose thats why I'm here hey!

Ed