We usually get a positive response from Therapy - this includes regular visits from our local sales representative to pickup faulty items and check up on any problems - these are usually associated with operator abuse not performance of the equipment. A highly technical response is not required on site if replacement or service-exchange equipment, under the terms of a contract or warranty, can be made available.
Is it possible that problems with manufacturing, i.e. batch problems, were missed on acceptance checks or perhaps operators' are over-tightening the flow valve (possibly damaging threads, the valve-seat, gastight seals or some other component(s)? It's apparent the company is not "shy" about specifications, e.g.
Diamond Range Flowmeter , and servicing requirements of its other flowmeters, e.g.
Flowmeter Manual since they're available on the website for all to peruse.