Been dealing with them for the past 2 years, absolutely fab!
In order to save costs, we run a 3 tier approach.
Tier 1: Newer devices are placed on the keymed contract
Tier 2: As devices reach a pre-set age (you choose) we decide that its like flogging a dead horse and they will only be technically viable for so much longer.. Get moved to the TBS (GE) contract for a substantial saving. However be warned that bad missuse may result in a bill as the advantage contract is not as substantial as a Keymed one.
Tier 3: These are the devices that should have been sold with Noah's ark. 'When they are gone, they are gone'. We drop them off the TBS contract in the hope that the Trust will fund their replacement. After all we dont find many people wanting to pay thousands for a repair on a 18 year old scope.
The customer service of TBS have always been helpful, chatty and willing to go out of their way to assist. Turn around times are very good for repairs and their prices are very competetive.
