EBME Forums Forums Maintenance Technical Assistance Fresenius Injectomat TIVA Agilia Software Control

We have a fleet of these pumps which we service and calibrate via the provided partner software. Most of the calibrations and verifications can be completed but the 'Occlusion Level Check' and 'Linearity Check' do not run. For the 'Occlusion Level Check' it comes up with 'Bad Command' when the test is activated. I've tried reloading the software and using different computers. It has been suggested that it is an IT issue but so far IT haven't found any problem. Has anyone else encountered this problem?

I know absolutely nowt about these pumps or this program, David ... but just to tease it out a but more:-

1) How are the pumps connected to the PC?
2) Where does the "Bad Command" message arise ... at the Partner program GUI, on the command line ... or where?
3) Is there some sort of config set-up with the Partner software (to match up with the software revision status of the pumps, for example)?

If 1) is a serial cable of some kind, do the other pump checks also make use of it (so it may be eliminated as the source of the problem)?

David
we have over 400 Fresenius pumps in our hospital no problem with soft ware is this happing with all the pumps or just some if it is just some then a cure is to perform the calibrations through the service mode in the pump itself do not use the control software ( info in manual ) then you will find software will work .If you say you have a number of these pumps it is well worth doing the service course in France the cost of that course should have being worked out when tendering for the pumps .There is a Fresenius Agent in the UK he should have the answers ???? I will look into problem further

Geoff

Thank you for your response.

1) The pumps are connected to the PC via the cable provided by company. All the pumps I've checked work with it and all the other calibrations and verifications work fine with it. Just these two tests which are causing the problems.

2) The "Bad Command" arises at the bottom of the Partner programme window.

3) Within the Partner programme there is no configuration set up, not even for the communication port. The programme quite happily reads the software version, service date etc from the pump.

David

John

Thank you for this information. We did have training from the UK agent. They then provided the partner programme. We have the latest version of the programme with the latest software patch which I've installed. The UK agent is pointing towards it being an IT problem. I'll try going via the pump service mode. I'd certainly appreciate any further ideas you have in this matter.

David
Just checked with one of my work mates who works on the Agila range I mainly work on the MVP /DPS range he said he had that fault and the latest soft ware cured it I cannot see how it is a IT problem as the software runs from the PC C drive and dose not connect to any network just make sure you have the right level of Admin rights to install software fully on your PC .I do not print the reports but send them to PDF creator and then save them I also do this with the flow and Occl reports from the IDA 4 very handy for checking on pumps history

Thank you for making these enquiries. Well, an IT issue in that there might be a problem in the communication between the pump and the software caused by the computer. I have the full admin rights necessary for installing software. Fresenius sent me through the latest partner software with the 4.1c upgrade patch. Is it possible to let me know the communication port configuration your mate is using and, maybe, the partner access code. Mine is 0000partner43156. I'm wondering if maybe this isn't activating some of the permissions.

In your earlier reply, at 1) it sounds like the communication protocols are OK. Although I'm now wondering if the failed tests call for signals from the pump(s), whilst the others just send commands to the pump(s). In that case, maybe it is the protocol settings that need to be adjusted.

Another thought:- what OS does your computer run? Is it compatible with the Partner software (it doesn't run on DOS, I suppose)?

Yeah, the message "Bad Command" is very helpful, is it not? Are you sure that's all it says (no error log file, or anything half useful like that)?

David
the partner control software we use is 6.0.1.13 and it needs version 2.4 software for the injectomate. We use BD plastic syringe and you must pull the plunger fully back (60cc ) mark .Also we find the control software works best from port 1 RS 323 conection do not use a USB TO RS 232 .One thing I find it strange that the UK agent for Fresenius has not got involved either on this forum or come to your hospital to help you set up your tests .I find I get great help from Fresenius technical service in France and also our local agent and if we have a hard problem the 3 of use have a conference call to solve the problem

I tried changing some of the communication protocols, but that didn't make any difference.

My computer is running XP and that is compatible with the Partner software.

I cannot find any error log or file. The pumps own log doesn't seem to have any pointers either.