EBME Forums Forums Management Modernisation (Formerly, Controls Assurance) Contractor Performance Evaluation

Good Day All,

Could someone please advise me who would be the normal unit to evaluate contractor performance within a healthcare environment, is it done within EBME or Finance or Procurement or elsewhere?

By performance I mean, meeting SLA targets, equipment down time, who is on site where and when, reporting problems and speed of response, etc... Also do internal maintenance staff get tracked against this for KPI's etc? if so where??

Many thanks for any help or guidance that you can provide

Who wrote the contract? Who approved the contract? Therein lies your answer!

Plus ... who manages the contract? Hopefully, somebody does.

Hi,
We (Med Eng) are tasked with this. We monitor who is on site / when / for what / all the activity is logged onto a medical equipment management database and we produce data back to our bosses on how contractors perform against the SLA they have agreed to. We do find problems that non engineering types might not such as a service engineer saying he's replaced a battery when the battery clearly has a replaced date on it of say 2 years ago??, in those circumstances we are expected to deal with the issue to completion.
Vistors are booked in and have to sign out and leave a job sheet if its a technical visit, if they dont we contact their employer to fing out why not.
We also produce KPI on downtimes / response rates etc of in house staff and report to the same bods.
Doesnt really matter here who raises / agrees the SLA, if its to do with Medical Equipment we control / manage the maintenace / repair side.
That said you will probably find its different anywhere depending on what the bosses / users want from your Med Eng service.
But we have NHSLA3 and it states that all info for reuseable medical devices should be on one database, monitored and audited regularly etc etc.
Hope thst helps.

KM, you can only monitor what is put in front of you, if it is not in the contract then the contractor has no responsibility. That is why I said that it is the responsibility of the author and whoever approved the contract.

In this Trust the Med Eng managers is responsilbe for writing / approving SLA to do with Medical Equipment. Its policy. And is reflected in monitoring / audir / feedback to committe as above.
Thats not to say that happens everywhere.

Thanks gents for all of your input and help. I assume that every trust will have a Med Eng Manager and depending upon each they are measured with greater or lessor efficiency?

We dont and havent for months now. We are also in this situation of contractor monitoring and finding a few anomalies.

How can something be serviced if you dont have the code to get into the service mode??

Cant go into it all too much but when the proverbial hits the fan it will be posted.