There is a call logging database (access)in the templates section on the windows website, that allows the taker of the call to log it, allocate and track the calls.It will even send the details via email to the person you allocate it to.
I think that they call it something like issues.
Have fun moving and renaming the fields!!it is quite easy to do.I have one that i have already done, if anyone would like it let me know.
