If your customers have
contracted with you to have a specified service provided, and you fail to satisfy or otherwise impress them, then they have recourse to the law. What's wrong with that, John? A ISO sticker doesn't actually prove anything much beyond an indication that you have some sort of system in place. It is not a statement saying that it is "the best", "first class", or whatever. No, if they're actually
interested, your customers will still need to visit to ascertain matters for themselves. Better keep the biscuit tin well-stocked, then.
