... entirely!
The only thing I can suggest to Bong (other than the comments already made) is that he writes up his own list of KPI's, for folk on here to comment on (and make suggestions against). After all, Bong is the guy on site, with full knowledge of local circumstances and the "moods" of the Management.
By the way, I notice your mention of "obtain quotations" there, Neil. I presume that three are required in order to process each purchase. Do your biomeds obtain the quotes directly, or does Supplies jealously retain that privilege?
And (either way), how is that managed (on a database)? For instance, can you use quotes for "repeat purchases" as long as the quote is still valid by date (one month, three months ... whatever)?
It is true that over the years, "biomed" has become much more process (or perhaps "business") oriented. Overall, I wonder what the breakdown (in man-hours) of the various aspects of the typical biomed's daily tasks is these days? Far less "hands-on" repairs than in the Good Old Days, that's for sure.
