I would look again at item b) ...
... why 30 days? As a "catch-all"? Perhaps it would be better to say something like "all CM
actioned within 5 days" (2 working days, whatever).
By "actioned" I mean:- "looked at; dealt with; fault(s) found; and parts ordered". As we know, sometimes it can take a "while" for parts to be sourced, ordered and actually arrive. I can remember cases in excess of one year (and some that
never turned up)!
Just as long as you keep the user informed (something which has often been overlooked, in my experience).
Also c) ... I would have liked to see a shorter window for acceptance and commissioning. After all, if the medics have ordered the kit, it must be needed ("urgent", even), right?
Meanwhile, condemnation (d) can probably wait a while; and e) should tend to zero (we hope).
And what about "disposal"? Should that get an honourary mention these days?
Yes; these things can vary from institution to institution ... but I doubt that too many would strongly disagree with your list there, Roger.
How about adding:-
i) User calls for help -
responded to within 1 hourThat is ... a log of user calls for help (phone calls, emails, whatever). With links to follow-up action if you want to go that far.
j) User requests for service -
responded to within 1 (same) dayThat is ... a log of RFS paper slips ("Post-It" notes, phone calls, emails, whatever) that generally turn into actual jobs (Work Orders
etc.). Again, with follow-up if need be. The response can be an email, or an actual visit (or whatever); just as long as it is
recorded (and the user making the request is not left in the dark, so to speak).
k) "Walk-through inspections" carried out -
100% carried out per "ad-hoc" calender schedule!Record the actual number of user departments visited ... plus (if you like) the number of Work Orders and (or) man-hours expended as a result!
