Hopefully this query is in the right forum, but I would like to know if there is any code of conduct or guidance from any national trade body or individual companies for best practice when making service or repair visits to clinical facilities. I know that the BIVDA (for In Vitro Device suppliers) has something for their sales reps but is there anything similar for service agents.
It's to cover the obvious things like introducing yourself to staff, telling them what you are intending to do especially if taking histories from equipment with patient identifiers, letting them know what you did when you are leaving and what you intend to do next if the issue isn't resolved.
I know this all sounds obvious and just good manners but is there anything actually written down or a standard we can refer to if we need to draft our own code for anyone visiting our facilities
Thanks
