Can anyone advise me on whether oem's or their agents have a legal obligation to supply parts to us, the owners of the medical equipment if we request them?
i've experienced issues in the past where some will refuse to provide parts, using the age old excuse of not been trained on whatever the particular item is, even if it is a basic piece of equipment! They are very willing though, to send one of there own engineers to squirt some lemon fresh on it and put a "service sticker" on it for a premium price.
A rep from a company recently mention that they have an obligation but can anyone clarify this? is there an official document that any of my more esteemed brethren can point me to so i can shove it in these hungry merchants faces?
Cheers in advance chaps/ettes.
