@Neil Porter
I've yet to enter my "term" on the tender documentation, but mgt, and probably more importantly, the CFO is interested in it as they see it as value in terms of cost and equipment uptime (no waiting for external engineers..) At the moment as I am super busy with setting up the Biomed Dept, I've suggest that the people who currently write the tenders include it as a minimum requirement. Only a couple of minutes ago, I've been told that we've got agreement from 1 of the big healthcare companies for pet/ct/mri with a cost saving of nearly 100k per year. We do ppm/1st line support, they'll provide us with training/documentation/phone support/parts and they will do the 2nd line support if needed. I'm happy with that news, its a good early result and hopefully a sign of things to come...
Once I've all my other ducks lined up here, I'll start drilling into other elements of tenders. I particularly like the way Lab contracts penalise agents who don't meet the tender specifications, it really ensures that service agents provide better service, but that's a job for some time in the future when I've got time to do it properly.
I'd be interested to discuss the topic of your individual specifications further Neil.
Do you have standard specification that you include in every individual specifications you generate? (a bit of an oxymoron there..)
