Yes, on-line documentation is good ... but there again, so is user training.
Meanwhile, how about making users responsible for their equipment?
For as long as I can remember there has been too much "hand-holding".
User departments should have their own "library" of manuals (just a shelf in one of the offices or store rooms, or a cupboard somewhere handy); and it should be checked at each "audit" (accreditation) or (better still) at each "walk-through inspection" by the biomed(s).
The Head Nurse (and equivalent in other departments) should keep a simple log-book to record who within the domain has been trained from time to time on each piece of kit, with a signature to confirm that the user manual has been referred to (or better still,
read) at each refresher session.
This is not Rocket Science, guys.
