EBME Forums Forums Management Medical Equipment Management Call logging systems

I was going to put that we had a blackboard aswell but I wasnt going to go there. It is used only for the things we dont do. (christmas lights etc)

Heheh.

We live in hope together then Ryan!

There is a call logging database (access)in the templates section on the windows website, that allows the taker of the call to log it, allocate and track the calls.It will even send the details via email to the person you allocate it to.
I think that they call it something like issues.

Have fun moving and renaming the fields!!it is quite easy to do.I have one that i have already done, if anyone would like it let me know.

Hi Scott

Thanks for your posting, one of the few sensible ones received!

Regards,
Roger.

Sorry Roger but you did ask what logging system anyone used. As we said we use an answerphone and whiteboard, and it works fine.

We also use the same high tech system Dicky.... although its a pain when the marker dries up, has fallen under the desk or has gone for a smoke break!!

we use a GE system called assetplus which logs calls, records assets, records work processes, records parts used etc. its still kinda a work in progress but its getting there.

Scott

Please look at our E-MAT system on this website
http://www.barwicksystems.co.uk
If you click the imaginatively named 'Download Now' link you will be presented with a form to download the TRIAL version.

You can perform the download and evaluate the application. It's practically the full version and a trial database is included in the download. A fully context sensitive help file is also available which includes a getting started tutorial slide show.
I can put you in touch with some of our current users

Zoe Clough - Account Manager - 07817 010699
zoe.clough@ascribe.com

Hi we use a Central call Centre (external to the Hospital)They email us the details the call is then logged on OPTIM and prioritized accordingly Out of Hours the call centre also phone the On call Engineer if an Urguent job (Ha Ha) comes in.


(you want it done by when?)