Hi Laiq
Error code E20 on the 850 means that the heater wire circuit is not functioning. It will probably be the thermal cutout. You will need to open the case and push the red reset button below the heater plate. It should click if this is the problem. It could also be a fuse (F2) on the board has blown or maybe a triac has failed, but usually it is the thermal cutout. It just means the operator stopped gas flow but left the unit on.
Mark