Ha, ha. Yes (nice one)!

Are the
nurses still in custody, I wonder?
Remember
"Monkey See, Monkey Do"?*
But I must say, it all sounds a bit like CYA
in extremis to me. Ten minutes real work, and thirty (or more) "documenting" it!

The bottom line surely must be (the question):- do they want the kit fixing, or not?
*
Or, never slaughter a chicken in front of a monkey!