EBME Forums Forums Management Medical Equipment Management Hill-Rom Primo dynamic mattress

We have a number of these systems in our trust and in the last year we have had five systems leak the oil used in the sensor pad which has resulted in the mattress being scrapped. We have reported all these cases to Hill-Rom and MHRA as we feel there is a design flaw. Has any other trust had similar problems with this system.

Thanks

Adey

Hi Adey,

Your definately not alone with that fault, several of my customers have told me of this fault before, although luckily I've never had to deal with one like that (yet).

It's not asthough they're a 'budget' piece of kit either...
I've just had to call Hill-rom for a price on a replacment loop base sheet ( the one that holds the cells in place) for a Hill-rom Duo II...... and it costs just a mere £686 +VAT!!!

Im personally not a huge fan of Hill-rom's (they always seem to keep putting the electrics inside the mattress which makes life much harder for my decontamination company).

Give me a Nimbus 3 anyday!!

Cheers,

Dean.

Be thankful its not a TotalCare duo bed frame from Hillrom, replacement loop sheet on that is £1,132.00. SHould see the look on the nurses face when we ask them to sign the worksheet.

Does it get taken from their salary, then?

Ouch!!

The annoying thing is that these kind of parts shouldn't need replacing, they're not consumable parts like bellows, gearbox's or cells, they should last forever (or as good as)!

It's purely down to not been looked after by the user/staff...how can that be stopped?? Short of a few sarcastic comments I don't think it can.

Isn't the cost of life time support taken in to account when purchasing equipment? Or is it that some voices are louder than others and "minor details" like that get lost.
RoJo