Yes ... I recognise the symptoms of that particular disease only too well. Irresponsible, in my opinion. How much effort would it have taken for someone "technical" to scribble down a few notes before sending it out there? Now everyone will be "disappointed" once again.

Meanwhile, I'm wondering what configuration we're talking about ... a straight-forward transformer and then the lamp head(s)?
No chance of them setting up a battery-backed system, I suppose?

I won't pre-judge the situation (?) but I'm betting that the "problem" will be on the supply side. That is:- how to connect to the mains.
OK ... (yet again) we await further information.
