EBME Forums Forums Maintenance Technical Assistance Dialog+ english language not an option

Hello there,
I have a problem with a B braun dialog+ machine that I received. It is fully in German language and in the option the english language is not even available.
Is it possible to install it as I saw a floppy disk drive on the side?
If someone could help me out on this case that would be great.
Thanks guys.

If it can help anyone who has the same issue, the language file can be downloaded via the BBraun service portal, but only available for registered user.
I'm not so still trying to figure out how to get it...

Can we assume you've tried asking someone at BBraun?

Oh yes I've tried...I'm even ready to pay for it, but if you're not registered you have zero access, which I can understand.

It seems that they don't really like seeing their machines ending up in third world countries, beeing used and them having no hands on them.

I guess I already knew the answer to that one, sadly (it's an attitude I've been fighting against for years) - but I thought I would ask just in case it stirs someone else into lending a hand.

A bit of a long-shot, maybe ... but perhaps you could try one of these guys.

You could also make enquiries here.

OK ... I see you're already on there. But others may also be interested. To be honest I can't really see why someone can't just send you a copy of the file (language disk, whatever).

Thanks Geoff, I already posted a topic on the renalweb website without any success.
I will try your contacts and if I can lay my hands on it I will gladly send it to anyone who has the same issue.

I presume you have to use disposables, I would have thought that the more machines in use in the world the more they sell.
Robert

I was thinking the same, but many "big players" I met at Medica this week told me that they rather prefer to scrap functional devices than seeing them in the second hand market.

It's such a waste, but what can we do.

If you were "thinking the same", then I'm afraid you were misinformed.

Of course it's a waste ... but did you think the Big Players are likely to support anything that could threaten (in their narrow view) their revenue stream?

They may use slogans such as "Because We Care" and so forth; but that's about as far as it goes.

You have to find "other ways"; be creative, innovate, refurbish, "reverse engineer" - whatever it takes!

"The extra mile is a lonely road".

"in their narrow view" I like that

For example, I asked to a manufacturer to sell me their used equipment. He said no and told me that because of us, their market share was decreasing.

I simply told him that we don't exactly have the same targets. People who buys devices from me cannot afford new ones and will probably never buy machines directly from him.

So if I don't sell them second hand machines from their brand, they are likely to go get chinese ones (btw I don't have anything against that).

Buying machines from me will increase their brand recognition and even bring them revenue from disposables.

But my little speech didn't seduce him at all