Hi Laurence I was a previous user of Medusa and the data that comes out of it is brilliant. I never appreciated it until i started using another vendor. As for users in the UK, 15 in the UK and 350 in Sweden, Norway and Iceland. You could do a lot worse than Medusa but i imagine its what you want it for, data, purely asset management, good inventory, and easy to use. It was also designed by EBME techs alongside software developers. We looked at another supplier but found that other users were frustrated with customer support and that the supplier only sold the software and not play a part in developing it. Having looked at F2, e-quip and Medusa, i would opt for Medusa. You really get what you pay for.
The PPQ forms part of the tender unless you've agreed on the availability of parts your out on a limb. The only thing you could try is suggesting their products will be boycotted from the Trust if maintenance is not possible. MHRA Managing Medical Devices booklet is located here
Did have this problem with a portable ventilator once, at the end of a two year period they wouldn't supply parts without attendance on a £2500 refresher course, needless to say, we now use their competitor.
Apparently, it's the same principle that existed with Apple phones, some manufacturers want to authorise who services their equipment as problems won't be blamed on poor maintenance but instead on the product.