Just a query over Paul's definition between Warranty and PPM/PV.
Most places I know don't enter into service contracts on equipment until the warranty has expired.
Using the Philips example here, would you not take out a service contract until Yr6 or do you already put equipment on a service contract from the moment of purchase/installation.
I appreciate that you might not have anything at all on service contract but do you get my drift.
Surely if you don't do it until normally the warranty expires, say after a year, then do you not apply the same logic to a 5 year warranty.
I normally presume that the warranty covers the "service" element and that is what is taken up by EBME Depts afterwards, whether that be by placing it on contract or servicing in-house.
I agree with Paul that the on-going maintenance is crucial, but surely the definition of "warranty" should be clearly defined before purchase.
If it doesn't cover what a service contract would cover then surely it's not worth the paper it's written on.
