Some brilliant ideas there Jo, you absolutly hit the nail on the head with the problems but i love your new ideas and inovations.

If you need somewhere to trial any of these inovations...you now know who i am and where i am. We would be more than willing to try out some of your ideas and solutions.
Give me a ring and lets see what we can do.
Kind regards
Donna (AKA Quinny, by the way, every one at work calls me Quinny so i am surprised that you didnt recognise me, wasnt trying to be mysterious really...although i quite liked it in the end!)