Although before I worked in the NHS the company I use to work for used job codes. There was codes for user abuse, bad workmanship, warranty failure, and various other reasons for failure. Along with tracking the number of times an item was returned in a year, competency and training issues could be identified in both staff and customers.
Yes ... I know all about Job Codes. They are often incorrectly allocated (entered).
The other problem at the moment is the database is on its last legs... not looking well at all recently.
... GIGO?
