EBME Forums Forums Management Training Has it gone in?

Not exactly sure how relevant this will be but.....
My previous employer had a database system in which all jobs were logged by an administrator and assigned to individuals by a supervisor. Included in the "jobsheet" were boxes for labour times, parts etc etc. The sheet was passed back to the administrator and all the relevant information put on the database against the technicians name.
Searchable fields in the database included technicians names, MTBF(mean time between failures), average repair times etc. Therefore you could search how many jobs an indivudual has completed and run a comparative check against other tech's of a similar stature. Obvious discrepancies for individual techs, such as long repair times, unusually high return faults etc should become apparent against individual pieces of equipment. This should allow you to formulate a relevant training plan to ensure everyone operates on the same level - that was the theory anyway!

T'was like a Big Brother state though and did nothing for staff morale.