We do also get departments asking us to work weekends/nights to cover there equipment, making it easier for them, but we point out that they are but one area we have to cover and while it may work for them it doesn't work for every department and user within the hospital.
That's where the idea of the "Zero-Budget Department" might be the answer. If the user department has (and actually controls) its own tech services (maintenance, whatever) budget, then - in theory at least - it should be able to specify the terms of the service it wants to receive. Just as long as it is willing to pay for it. That's what a "Quality Service" should be:- one that fully meets the customer's requirements.
