Yes, Kevin ... perhaps Bill could be persuaded to re-address his thread to include something along the lines of:-
"For those of you who provide an On-Call service ... what are the usual reasons for the tech being called in"?
If a large number replied to that, then the results would not only be interesting, but might also point the way to what remedies may be needed:- more user training, for example ... or more kit needed in the Equipment Library, or whatever.
