In addition I would like to add that one of the key reasons we chose Barwick over the Optim (Philips) system (and others) is because of their second to none responsiveness & Customer Support (after sales).
All the Barwick team have a very good work ethic in this regard, I have learned.
We were constantly chasing Philips, even when we had capital money busy burning a hole in our pockets. That was frustrating, so imagine, we mused - how will they be when we have paid the money and have a techie problem? Hmmm.
Past performance is the best indicator of future performance.
I have never been disappointed with our current provider, in fact Barwick have exceeded my (rather stringent) expectations.
I just cannot fault them.