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Joined: May 2011
Posts: 4
Newbie
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OP
Newbie
Joined: May 2011
Posts: 4 |
Good Afternoon all,
Has anybody had any issues with a Rigel 288 safety tester;we have just bought one and the screen breaks up or goes blank whilst on test.
It has been back to Rigel two times now.
If it is used in the workshop it seems fine but does not seem to be able to cope when we use it in the various clinics in the community.
Thanks
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Joined: Feb 2004
Posts: 14,802 Likes: 72
Super Hero
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Super Hero
Joined: Feb 2004
Posts: 14,802 Likes: 72 |
Sounds like a warranty job to me (or a poor battery connection)!  But I can't help but wonder "what Rigel said" about its two visits back home to County Durham. 
If you don't inspect ... don't expect.
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Joined: May 2011
Posts: 4
Newbie
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OP
Newbie
Joined: May 2011
Posts: 4 |
It is a warranty job.
They first stated it was a software problem the said it was a relay problem and now!!!!!!!!!! who knows.
We asked for a full refund but we received a less than positive reply.
NOT HAPPY.
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Joined: Feb 2004
Posts: 14,802 Likes: 72
Super Hero
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Super Hero
Joined: Feb 2004
Posts: 14,802 Likes: 72 |
Neither would I be. If I were you I would push for a replacement. 
If you don't inspect ... don't expect.
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Joined: May 2011
Posts: 4
Newbie
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OP
Newbie
Joined: May 2011
Posts: 4 |
jUST IN THE PROCESS BUT A REFUND IS WHAT WE WANTED AS WE BOUGHT THE RIGEL288 AND UNI-SIM AS A KIT FOR MY FIELD ENGINEERS.
We found a problem with the ECG trace and they have no cure for it but have offered refund for the uni-sim but not the 288!!!!!!
They have lost my custom as there customer service is!!!! well lets be polite!!!!! not very good.
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Joined: Feb 2004
Posts: 14,802 Likes: 72
Super Hero
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Super Hero
Joined: Feb 2004
Posts: 14,802 Likes: 72 |
Everyone gets the Right of Reply, so let's hope that someone from Rigel gets on here soon!
If you don't inspect ... don't expect.
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Joined: May 2011
Posts: 4
Newbie
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OP
Newbie
Joined: May 2011
Posts: 4 |
I COULD NOT AGREE WITH YOU MORE!!!!!!!!
BRING IT ON!!!!!!!!!!!!
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Joined: Feb 2007
Posts: 300 Likes: 16
Master
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Master
Joined: Feb 2007
Posts: 300 Likes: 16 |
We have about 70 of the 288 meters in the organisation I work for and have found them to be very reliable. Therefore your problem is not common or necessarily typical.
I am surprised Rigel are not giving you good customer service as normally they are very good and respond to any issues quickly.
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Joined: Jan 2005
Posts: 97
Adept
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Adept
Joined: Jan 2005
Posts: 97 |
Hi Squashman, we do not conduct customer contact via forums. You can contact me directly as you have my full contact details.
Regards
John Backes.
Embrace Change, Hug Evolution and Respect Innovation. Without it, we all be running around like pigs.
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Joined: Feb 2004
Posts: 14,802 Likes: 72
Super Hero
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Super Hero
Joined: Feb 2004
Posts: 14,802 Likes: 72 |
Where's the fun in that, John? 
If you don't inspect ... don't expect.
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